Returns

To ensure your complete satisfaction, you may return any cafealtura.com order within 30 days for a full refund (minus shipping and handling). If you wish to do so, please call Customer Service at (800) 526-8328.

Once a return is approved you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Damaged Shipments

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.  We will make it right.

Warranty

Cafe Altura offers a limited warranty for products purchased directly from Cafe Altura or its authorized retailers. Our products are warranted to be free from manufacturing defects for up to 240 DAYS from the date of purchase or for the maximum period allowed by the laws of your jurisdiction, if less. Unfortunately, we cannot warrant the quality of products handled by distributors outside of our carefully selected network of partners, so our warranty only applies to purchases made directly through Cafe Altura or an authorized retailer.